Our Commitment to Accessibility
The Jackson Clinic is committed to making our website accessible to all patients and visitors, including people with disabilities. We work to maintain and improve the accessibility of jacksonclinic.com on an ongoing basis so that everyone can access information about our providers, locations, specialties, and patient resources.
Standard We Follow
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the international standard cited under the Americans with Disabilities Act (ADA) Title III and Section 1557 of the Affordable Care Act for healthcare providers. WCAG 2.1 AA covers visual, hearing, motor, and cognitive accessibility considerations.
Last Reviewed
This site was last reviewed against WCAG 2.1 Level AA in May 2026. Findings were remediated and the site was rescanned to confirm conformance.
Compatibility
The Jackson Clinic website is designed to work with current versions of mainstream browsers (Chrome, Edge, Firefox, Safari) on desktop, tablet, and mobile devices. The site is built to function with common assistive technology, including:
- Screen readers (NVDA, JAWS, VoiceOver)
- Keyboard-only navigation
- Browser text-zoom up to 200% without loss of content or functionality
- Operating-system text-spacing preferences
Known Limitations
Some content on jacksonclinic.com is provided through third-party services embedded in our pages — for example, patient portals, telehealth platforms, scheduling widgets, and video players. These embedded experiences are controlled by their respective vendors. We work with our vendors on accessibility, but we cannot directly remediate accessibility issues that originate inside their hosted interfaces.
If you encounter an accessibility barrier on a third-party tool, please contact us so we can help you complete the task by another route while we follow up with the vendor.
Feedback and Contact
We welcome feedback about the accessibility of jacksonclinic.com. If you experience a barrier, have suggestions, or need information in an alternative format, please contact us:
- Phone (appointments / general): 731-422-0213
- Patient relations: use the form on our contact page
- Website Accessibility Contact Form: see below for the dedicated accessibility intake form
The Website Accessibility Contact Form is for visitors using assistive technology who may need further assistance or who would like to report an accessibility issue.
Nondiscrimination
The Jackson Clinic does not discriminate on the basis of disability in its programs, services, or activities. See our nondiscrimination statement for full details and language-assistance information.